I was billed this month, but I didn’t get a crate. Why?

Our deadline for new subscription signups each month is on the 19th by 9PM, Pacific Standard Time, or earlier, if we sell out of that month’s crates. If you start your subscription any time before the 19th, you will get that current month’s crate as your first Loot Pets crate. If you sign up on the 20th or any time after, your first Loot Pets crate will be the following month’s crate.

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