Sounds like you might be going through the incorrect subscription. When looking at the subscription plans, be sure to hit the button in the upper right corner to select your desired shipping country and that will take you to the specific country's plan.
If your country is not listed in our shipping countries, please take a few minutes to fill out this survey: http://loot.cr/intlsurvey
We have hopes to expand in the future! We are working on it every day, promise! Be sure to keep an eye out for when we expand our shipping outside of these areas. Thank you for showing interest in Loot Pets.