Why haven't I received a tracking e-mail?

If your signup or renewal was processed before our cutoff on the 19th at 9PM PST, your subscription will include that month's crate. Barring any unforeseen circumstances, you should receive your tracking notification email by the 30th of each month. If that date has passed and you have not yet received your tracking email, please log into your user account and verify that the contact information is correct for your account. If the email address is correct, please double check your spam folder as the tracking email might have been caught in that filter.

If you find you are still unable to locate your tracking information, please contact our support team and be sure to provide your shipping name in your request so we can assist in locating your tracking information.

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